A Message from our CEO
- Gary E. MetzgerChief Executive Officer
We value our relationship with Superior Consulting. Their expertise and consultation has not only strengthened our internal programs but has also enhanced the quality of the services that we provide to our customers. The timeliness of their reports and quality of work is exceptional.
- Chris HarlinPresident
Superior's compliance and IT/ACH experts are personable, knowledgeable, and always available to help. Their audits and timely advice have strengthened our risk management efforts and prepared us for examinations in the constantly evolving regulatory environment.
- Don ShieldsChief Information Officer
Superior Consulting was instrumental in helping us develop and implement our Information Security Plan. We rely on them as a trusted resource, especially when evaluating technology with regulatory and compliance concerns.
- John EverettChief Executive Officer
Legacy Bank and Trust has benefited greatly from its relationship with Superior Consulting. Their staff is experienced and well qualified. We have found that once we have completed an audit from Superior, we are more than ready for an examination from our regulators. Superior has helped us identify and correct weaknesses in our systems and policies before an examination. Our examinations have been cleaner and quicker over the years since we have been their client and we anticipate using them for years to come.
- Sheri RiedelCompliance Officer
Superior Consulting has audited our BSA program for compliance for the past two years. Their audit procedures are very comprehensive. There suggestions for improvement have been helpful with a common sense approach. They were also very knowledgeable on new compliance issues. The bank examiners commented that the scope of the audit was very thorough.
- Nick SpinelliSenior Vice President
Superior Consulting has been an integral component of our bank's compliance and BSA audit programs since the inception of SFC Bank in 2008. Additionally, they have been a consistent source of information regarding regulatory changes and have provided applicable training to SFC Bank personnel. The results of their efforts are reflective in the positive results of the bank's compliance and BSA exams. We will continue to utilize Superior Consulting's expertise.
The security of client data is of paramount importance to every member of Superior Consulting.
As longtime industry professionals, we understand the importance of the confidentiality of your information and we fully acknowledge the trust necessary to establish a productive and satisfying client relationship. In response to the duty we owe to you and your customers, Superior Consulting maintains a comprehensive information security program to govern the confidentiality, integrity, and availability of client information in our possession, including the transmission, storage, and disposition data life cycles. The cornerstone of our data security program resides in our Client Extranet, which is hosted by a PCI-certified, fully-monitored and staff 24x7x365 â€œcloudâ€ service provider.
In addition to the controls implemented at the data center level, we maintain encryption systems to protect data during both transmission and when at rest (a critical omission in many hosted systems). All computer systems utilized by our personnel are subject to comprehensive whole disk encryption using 256-bit AES algorithms. We also utilize encrypted data storage devices (e.g. IronKey USB drives, Apricorn external hard drives) for other data storage. Physical file storage, which is minimal in nature due to our paperless business environment, are stored in business-class FireKing filing cabinets in a secure physical environment.
“Superior” Extranet – best method for utilizing new and emerging technology to improve our business processes.One of the management challenges that is always at the forefront of our minds at Superior Consulting is determining the best method for utilizing new and emerging technology to improve our business processes, including the means of interaction with our clients. In 2010, we were one of the first firms in our industry to implement a comprehensive and robust client Extranet portal (our â€˜Superiorâ€™ Extranet). While some firms and major software providers (such as those serving the accounting industry) implemented narrow solutions providing basic upload and download functionality, we elected to implement a proprietary project management portal that provided tremendous flexibility for the execution of our engagements and allowed us to digitize every major work step in our review process from facilitating requests and receipt of information for the beginning of our review services to provision of reports and invoices at the end of review activities. The adoption of our Superior Extranet was the final step in allowing our firm to migrate to a paperless office environment. We are continuing to search for additional ways to improve the efficiency and impact of our review services, which ultimately satisfies our underlying core objective of dedicating more time to provide Guidance You Can Trust.
The term is representative of two different but equally important concerns.
Although the issue of â€˜sustainabilityâ€™ may be characterized as a clichÃ© in the context of current â€˜corporate sustainabilityâ€™ initiatives, the term is representative of two different but equally important concerns for the personnel of Superior Consulting.
Our first concern is the sustainability of your client relationship. As a small, boutique provider of specialty consulting services, we place tremendous value on establishing personal, long-term relationships with all of our clients. Many of our clients have been with Superior since our inception over 10 years ago and the average tenure of our client relationship is well above industry norms. This is representative of our interest in not only functioning as a service provider, but as a partner striving to accomplish common goals and objectives with each of our clients.Our second concern is fulfilling our collective obligation to function as a responsible and concerned member of our community. Although we do not function in a highly resource intensive industry in many respects, we can still find mechanisms to reduce our impact on the environment through the implementation of environmentally sound business practices. Movement to a paperless office environment and support of a technology infrastructure to perform increasingly greater volumes of consulting activities off-site from client locations has allowed Superior to reduce environmental impact and resource consumption.